Since 1982, we are the area's most knowledgeable shoe fit experts.

Give Us a Call: 818.225.7463
Los Angeles Daily News Reader's Favorite (2008)

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Frequently Asked Questions

What size shoes should I order?
The most accurate size can be obtained by getting your feet measured at a department store or shoe store. Shoe sizes are not uniform and vary by shoe manufacturers.

What is the status of my order?
If your shoes have shipped, you should have received an e-mail with the tracking number. If not, please call us at 888-905-7463 with your order number and/or full name.

How do I know if the shoes I want are in stock?
Once your order is placed, you will be contacted as soon as possible if the order is not in stock. Once your order ships, you will be e-mailed the tracking number to track the package.

When will my order ship?
If the order is placed before noon (Pacific Time), your in stock products will ship that day. If the in stock items are ordered after 12 noon (Pacific Time), they will ship the next day.

We can ship in stock items overnight within the continental United States. The order will be shipped USPS and the cost will be $45

The tracking information for my purchase says that my package has been delivered, but I did not get it.
If the tracking number says the package was delivered but you did not receive it, please check your front, side and back yards. Ask neighbors if they received the package by mistake or if they saw where the UPS or USPS worker put the package. If the package was shipped to an apartment/condo complex or an office building, check with the front desk or management office. If you still do not find the package, call the delivery company with the tracking information and ask for assistance. Once you have attempted to find the package and it is still missing, call us and we will assist you.

My bank shows I was charged twice for my order.
What you are seeing is an "authorization" for the charge, not the actual "charge." The authorization is made when you place the order to inform your bank to reserve the funds to complete the purchase. The actual charge replaces the authorization when the order is processed. The actual charge may not exceed the authorization charge.

Why does my order say “Incomplete”?
When an order says it is “Incomplete,” it usually indicates there is something in the billing or shipping information that does not match the (credit) card provided. We will call you if this means that your order will be delayed. If you are concerned about your order, please call customer service and we can look into it for you.

How do I return shoes?
Please read through our Return and Exchange Information page.

How do I exchange shoes?
Please read through our Return and Exchange Information page.

I did not receive a packing slip in my box and I need to exchange or return my shoes.
A Return/Exchange form is not required. You may include a note indicating the return with your name, address and phone number.

I have returned my shoes and do not show a credit to my account.
We issue credits within 48 hours of receiving the returned. After the credit is processed, it may take an additional week for the funds to show in your account. Most banks take approximately a week to transfer funds on a credit.

Can you bill my insurance company or can I use Medicare to buy my shoes?
No, we do not work with insurance companies or Medicare.

Do you offer discounts?
We send out promotions which contain current coupons. We do not sell your email to anyone and you may unsubscribe at any time.

Can I order 2 pairs of shoes and send one pair back if they do not fit?
Yes, you will need to pay return postage for returns. See our Return and Exchange Information page.

Can I change information about the order I have already placed?
Please call us immediately at 888-905-7463 and tell us your order number and your full name. If your order has not been shipped yet, we can change information on the order.